DiDi Driver Starter Manual

Getting Started

Start driving in four simple steps:

1. Download the ‘DiDi Driver’ app

Search ‘DiDi Driver’ in the App Store or Google Play and download to your device. Sign up with your mobile number through the app.

2. Upload your documents

Follow the prompts to upload your documents. Missing documents? Save your application and complete it later.

3. Begin earning

You’ll receive an SMS and email once your registration has been approved. You’re now ready to hit the road!

4. Apply your DiDi sticker

After your registration is approved, you will receive 2 x removable referral stickers in the mail.

*Where to display your referral sticker?

Your removable referral stickers can be placed on the front and back window, put DiDi logo towards the outside, and put your referral code at the back with a marker.

How to use the app

Start earning with DiDi

Tap the ‘Start’ button to go online and start receiving trip requests. To accept the request, tap ‘Accept Request’. You’ll then be given step-by-step directions until you reach your destination.

Swiping ‘Arrived’ lets the rider know that you are at the pick up point. You can see the rider’s name to help you confirm the right person.

Swipe on ‘Start’ to begin navigation to the rider’s destination.

 

Reach out to the rider

Running late or have trouble finding the rider? You can contact the rider directly through the app by tapping on the ‘Phone’ or ‘Instant Messaging’ icon. To keep your details safe, your mobile number will be masked.

 

Safe and sound?

Swiping ‘Complete Ride’ when you finish the trip and the app will automatically charge the fare to the rider.

Tap on the menu icon on the bottom right of the home screen and ‘Go Offline’ when you want a break from receiving requests.

Arrive, rate, and earn

Rate your trip

Riders and drivers can rate each other. After the trip has ended you can rate your rider out of five stars.

View your earnings

See exactly how much you’ve earned after each trip by tapping ‘Earnings’ at the top right of the screen and ‘Balance’.

Get paid weekly

Each week you will be paid your total earnings to the bank account you have added to your DiDi Driver profile.

Set Bank information
  1. Tap ‘Earnings’.
  2. Tap ‘Bank Information’.
  3. Enter and confirm your bank details.

How to cancel a trip

From time to time, you may need to cancel a trip for some reasons, for example:
  • Your rider is not at the pick-up location when you arrive
  • You cannot get to the pick-up location within the time frame
  • Something came up and you need to go offline

How to cancel:

  1. Tap Trip Details
  2. Tap Cancel Trip to end the trip for the Rider

 

How to set your destination

You will get 3 opportunities to set a destination every day. Your trip requests will then be filtered to requests that are on the way to the destination that you have entered.


*Tip: When you’ve finished working, set your home destination and DiDi will only show you ride requests heading in that direction. 

Referral Rewards

Complimentary ride vouchers

Want to earn more with DiDi? You can score a cash bonus for everyone who tries DiDi with your unique referral code.

To make this easier for you, we’ve added a pack of complimentary ride vouchers to the Welcome Pack for you to share with your friends, family, and rideshare passengers.

How to find and share your referral code:
  1. Tap Earnings
  2. Tap Referral Rewards
  3. Tap Refer to Ride to find your referral code.
  4. Scroll down to track rewards or view your referral history. You can copy this link or share it via SMS and social media
    • Please note: Referral rewards are only applicable to riders who sign up with your referral code and take a DiDi trip. T&Cs apply.

    Safety at every turn

    At DiDi, we strive to ensure all rides are GPS tracked and emergency services can be alerted at any time.
    • SOS Emergency Button

    In the event of an emergency, you can contact law enforcement and emergency services with the tap of a button

    • Share your Trip

    Our live GPS tracking allows you to share your itinerary with your family and friends as you drive

    • 24/7 Incident Response

    If you have an incident or safety concern please don’t hesitate to reach out. We have a specially trained Incident Response team to help you at any time

    • Private Numbers

    When you or a passenger contact each other using the app, both phone numbers will be masked.

    • Follow the road rules (local, state and federal laws)

    It is your responsibility to ensure that riders are transported safely and in accordance with any relevant road rules, laws and regulations.

    Driven by the best

    Riders have told us they really appreciate it when driver-partners
    • Cleaning: Keep their car clean
    • Location: Communicate with them where the best pick-up point is
    • Navigation: Ask them if they would like to follow the GPS or if they have a different route they’d prefer
    • Safety: Drive smoothly and safely
    • Kindness: Provide bottled water, mints or phone chargers

    How can I find out more about what DiDi riders appreciate?

    Tap ‘Star Rating’ in the ‘Account’ section of the DiDi Driver app and you will be able to see your average rating as well as any feedback you have received from riders.