your safety always comes first
We constantly improve our service and safety standards to ensure an enjoyable rideshare experience for both riders and drivers.
The safety of DiDi’s driver-partners and users is our top priority. While you are on the road it is important that you feel at ease while driving.
Facial verification is used to strengthen the safety of your account against any unwanted activity. This matches a picture of you against your profile picture to make sure that it is you logging into your driver account and not someone else.
Our live GPS tracking allows you to share your trip with your Trusted Contacts. This can be found in the Safety Toolkit.
With the tap of a button, you can contact law enforcement and emergency services while your trip details and live location will be shared with your Trusted Contacts.
Get to know your rider before accepting the trip. You can view their star rating, so the control is always in your hands.
Before accepting a trip you can preview the destination to make sure you can decide and know where you are going at all times.
If you think that any of your riders were not up to standard you can now unmatch with them so you will never receive a trip request from them again. Please remember if there was a serious incident to report it to us.
When a rider and driver contact each other regarding a trip, whether that be before or after, both phone numbers will be anonymised.
Exceeding Local Government Regulations
DiDi enforces all local government regulations. All drivers must pass numerous document verifications and the required background checks including being accredited to drive in the state they are driving in. There are limitations in the DiDi app to how many hours a driver can be driving for to combat driver fatigue. All vehicles must not exceed the set age of the state they are driving in and must pass an initial inspection and their yearly check-ups.
Partnering up with Law Enforcement
DiDi will assist law enforcement agencies with all investigation requests. Helping the police helps to keep our community safer.
We want to look out for each and every member of our community. The following guidelines are meant to ensure that drivers and riders will feel safe, respected, and at ease while using the DiDi app.