your safety always comes first
We constantly improve our service and safety standards to ensure an enjoyable rideshare experience for both riders and drivers.
The safety of users is our top priority. While you are on a trip with DiDi, wherever you are going you should always know that we have your back.
With the tap of a button, you can contact law enforcement and emergency services while your trip details and live location will be shared with your Trusted Contacts.
If you think that any of your drivers were not up to expectations you can now unmatch with them so your trip requests are never dispatched to them again. Please remember if there was a serious incident to report it to us.
Our live GPS tracking allows you to share your trip with your Trusted Contacts. This can be found in the Safety Toolkit.
Driver and Vehicle Profile
Know who is picking you up and in what vehicle: The driver’s star rating, trip amount, profile photo and car information is shown after the driver accepts your trip. We make it sure to show the licence plate number, car model and colour clearly. Match the details in the app before entering the vehicle and starting your trip.
When a rider and driver contact each other regarding a trip, whether that be before or after, both phone numbers will be anonymised.
To ensure all trips connected through DiDi are of the highest quality, all driver-partners are required to pass a series of safety verifications and background checks prior to start driving.
Exceeding Local Government Regulations
DiDi enforces all local government regulations. All drivers must pass numerous document verifications and the required background checks including being accredited to drive in the state they are driving in. There are limitations in the DiDi app to how many hours a driver can be driving for to combat driver fatigue. All vehicles must not exceed the set age of the state they are driving in and must pass an initial inspection and their yearly check-ups.
Partnering up with Law Enforcement
DiDi will assist law enforcement agencies with all investigation requests. Helping the police helps to keep our community safer.
We want to look out for each and every member of our community. The following guidelines are meant to ensure that drivers and riders will feel safe, respected, and at ease while using the DiDi app.